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Kenzo Reviews

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Overall Rating

4.5
3 Reviews
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About Kenzo

Kenzo.com is a platform that offers a wide range of products and services. The site features designer clothing, sneakers, bags, and accessories for men, women, and kids. They also offer free shipping and returns for their customers. In addition to their regular collections, they collaborate with artists for special collections, such as the KENZO x VERDY ‘COLORS’ COLLECTION.

The website also provides a comprehensive FAQ section to assist customers with their queries. Customers can find information about order cancellation, payment methods, order tracking, delivery options, and return policies. They accept a variety of payment methods including Visa, Mastercard, American Express, ApplePay, Discover, Alipay, WeChatPay, JCB, Cup, Diners, Maestro, and Paypal. They also accept Klarna Prepaid Cards and Installments.

Customers can return items purchased on Kenzo.com within 14 days of receipt, provided the items are new, unworn, and have their original labels and packaging. The process for returning an item is detailed in the 'Returns' section of the customer's account on Kenzo.com. Refunds are processed within 14 business days after the return is received.

In addition to clothing and accessories, Kenzo.com also offers a range of perfumes under the Kenzo Parfums brand.

Kenzo Pros & Cons

Pros of Kenzo.com:

  • High-quality materials: Kenzo is known for using high-quality materials in their products.
  • Unique designs: The brand offers unique and eclectic designs that blend various patterns, colors, and textures.
  • Exceptional customer service: Some customers have reported positive experiences with customer service, including prompt responses and helpful assistance.
  • Swift shipping: There have been reports of lightning-fast shipping, with some customers receiving their orders within one working day.
  • Attention to detail: The packaging and presentation of products are often praised for their attention to detail, making the unboxing experience enjoyable.

Cons of Kenzo.com:

  • Poor customer service: Many customers have reported negative experiences with customer service, including delayed responses, unhelpful assistance, and difficulty with returns.
  • Complicated return process: The return process has been described as very complicated and time-consuming.
  • Delayed shipping: Some customers have experienced delayed shipping, with orders taking longer than expected to arrive.
  • Quality issues: There have been reports of products not meeting expectations, such as duvet covers covered in pellets after washing.
  • Unreliable order processing: Some customers have had their orders canceled without reason, leading to frustration.

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Kenzo Customer Reviews (3)

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Lazlo Ter Wee
Lazlo Ter Wee
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Feb 13, 2023
Beatrix Dobos
Beatrix Dobos
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Feb 9, 2023
Sebastian Perry
Sebastian Perry
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Feb 8, 2023

Kenzo Customer’s Q&A

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Kenzo Features and Benefits

Kenzo.com offers several key features and benefits:

  • High-quality materials: Kenzo is known for using high-quality materials in their products.
  • Unique designs: The brand offers unique and eclectic designs that blend various patterns, colors, and textures.
  • Nature-inspired profile: Kenzo fragrances often use a signature clean, fresh, nature-inspired profile.
  • Versatile scents: Kenzo fragrances are versatile and can be worn in all seasons.
  • Global recognition: Kenzo's innovative collaborations with luxury brands further propelled its global recognition.
  • Iconic logos and patterns: Kenzo is renowned for its iconic logos and patterns that have become synonymous with the brand.
  • Influence on runway shows and fashion presentations: With its distinctive blend of vibrant colors, cultural influences, and innovative style, Kenzo remains a symbol of artistic expression and individuality.
  • Sustainability and technological advancements: As the brand moves forward, it embraces new challenges, sustainability, and technological advancements while staying true to its heritage.

These features and benefits make Kenzo.com a popular choice among fashion enthusiasts. It's worth noting that individual experiences may vary.

Kenzo Pricing

Kenzo.com offers a variety of products with different price points. Here are some specific prices mentioned:

  • Men's 'Lucky Tiger' embroidered T-shirt: $190.00.
  • Men's 'Lucky Tiger' genderless oversized T-shirt: ₱ 11,400.00 (approximately $220 USD).

For the most up-to-date pricing information, it is recommended to visit the official Kenzo.com website.

About Kenzo.com Payment Method?

The payment methods accepted on Kenzo.com vary from one location to another. The following payment options are generally accepted: payment card (Visa, Mastercard, American Express, Carte Bleue and Maestro), Paypal, Alipay, Apple Pay and Klarna. Other payment methods include China Union Pay, WeChat Pay, JCB, Discover and Diners Club, but these vary from country to country. Payments made via Paypal, Sofort, Ideal, CUP, WeChat Pay, Alipay and JCB are debited immediately, whereas transactions made using other payment methods are debited when the order is dispatched..

Kenzo FAQs

FAQ

Kenzo Alternatives

Here are some alternatives to Kenzo.com:

  1. Piéces Uniques: Known for creating unique, one-of-a-kind pieces made with high-quality materials.
  2. 032C: A Berlin-based fashion brand recognized for its high-quality materials, unique prints, and bold graphics.
  3. Auralee: Led by Ryota Iwai, it imbues a feeling of calm elegance aligned with gentle formality.
  4. Sacai: A Japanese fashion brand known for its innovative and avant-garde designs.
  5. EVISU: A Japanese denim brand known for its high-quality craftsmanship and unique designs.
  6. Dries Van Noten: Known for its unique and eclectic designs that blend various patterns, colors, and textures.
  7. A.P.C.: A French brand that brings everyday basics into the world of luxury fashion.
  8. Maison Kitsune: A Paris-meets-Tokyo fashion brand that doubles as a record label, art gallery and chain of cafes and restaurants.
  9. BLUEMARBLE: Reflects individuality, memories, voyages, and the vibrancy of youth.
  10. BAPE (A Bathing Ape): A Japanese street wear clothing brand known for its bold style, camo pattern, and iconic monkey logo.

Each of these brands offers a unique style and aesthetic that may appeal to Kenzo enthusiasts.

FAQ

How To Open A Kenzo Account?

To open an account on Kenzo.com, follow these steps:

  1. Visit the Kenzo.com website.
  2. Locate and click on the account icon or sign-in button usually found at the top right corner of the page.
  3. Click on the 'Create an account' or 'Register' link.
  4. Enter the required personal information such as name, email address, and password.
  5. Click on the 'Create an account' or 'Register' button to complete the process.

After creating an account, users can track their orders, save favorite items, and manage their personal details. Remember to keep the login credentials safe for future use. If there's a problem during the registration process, consider reaching out to Kenzo's customer service for assistance.

FAQ

What countries does Kenzo ship to?

Kenzo ships to all countries within the European Union, Norway, Switzerland, Island, Hong Kong SAR, Taiwan Region, Singapore, South Korea, Australia, Japan, Indonesia, Vietnam, Canada, Malaysia, Thailand, Turkey, Mexico, Israel, Lebanon, Philippines, New Zealand, and the 50 states of the United States.
FAQ

How long does it take for Kenzo to deliver an order?

For European countries, Kenzo delivers within 2-3 working days (not including weekends and French national holidays). For Island, Australia, Hong Kong SAR China, Singapore, South Korea, Indonesia, Russia, Vietnam, Canada, Malaysia, Thailand, Turkey, Mexico, Israel, Lebanon, Philippines, New Zealand, and Taiwan Region, delivery takes 3-5 business days (not including weekends and French national holidays).
FAQ

How do I create a return for a Kenzo product?

You need to create a return in your Kenzo account by going to the "orders" section. If you ordered without an account, click on the tracking link provided in your order confirmation email, look for your order number, and select "create a return." Follow the three steps to select the product and quantity to return and specify the reason for your return. You will receive a confirmation email. Once your return has been created, you will receive an email from "Glopal Returns / KENZO Returns" within 3 working days, with a return document (Packing list) and a pre-paid return label* to stick on the outside of the parcel.
FAQ

What payment methods does Kenzo accept?

Kenzo accepts credit card (Visa, Mastercard, American Express, Carte Bleue, and Maestro), Paypal, and Klarna (Pay now, Pay later, Pay over time). Local payment methods are also accepted: Sofort, iDeal, China Union Pay, WeChat Pay, Alipay, JCB, Discover, and Diners Club.
FAQ

Can I return a product purchased in-store to the Kenzo Eshop?

No, Kenzo does not accept returns of products purchased in-store.
FAQ

How long does shipping take on Kenzo.com?

On Kenzo.com, the shipping time depends on the selected shipping method. Ground Shipping offers delivery in 3 to 5 business days. Second Day Shipping, priced at $15.00, provides delivery in 2 business days. Overnight Shipping, priced at $25.00, ensures delivery on the next business day. Please note that orders are processed and shipped the same day if received and clear credit authorization by 12PM EST. However, Kenzo Paris cannot ship to PO boxes, and orders to PO boxes are subject to cancellation.

FAQ

About Kenzo.com Popular Products and Services?

Kenzo.com is a global fashion brand that offers a wide range of products and services. The website features designer clothing, sneakers, bags, and accessories for men, women, and kids. The brand is known for its high-quality craftsmanship and iconic designs, which blend traditional Japanese sewing techniques and fabrics with French savoir-faire. The new collection for men, designed by NIGO, includes a variety of t-shirts, sweatshirts, sneakers, and Japanese denim. Some popular items from this collection include the 'KENZO Lucky Tiger' genderless jumper, 'KENZO Paris' cargo jogging trousers, and the 'KENZO Drawn Varsity' embroidered T-shirt. The website also offers free shipping and returns on all orders. A notable upcoming release is the KENZO x VERDY ‘COLORS’ COLLECTION, which will be unveiled on April 12th. This collection is a collaboration with Japanese artist VERDY. Please note that the availability of products may vary, and it's always best to check the official website for the most accurate and up-to-date information.

FAQ

Kenzo.com Return Policy?

Kenzo.com has a return policy that allows customers to return items within 14 days of receipt. Only new, unworn items with their original labels and packaging are eligible for a refund. To initiate a return, customers need to log into their Kenzo.com customer account, select the item they wish to return, and click on 'Initiate a Return'. A return confirmation email will be sent with a PDF attached containing a return note, a shipping label, and an invoice. The item should be placed in the original shipping box with the return label on the outside of the package. Customers can choose to either drop off the parcel at the nearest DHL drop-off point or schedule a pick-up from home by directly contacting DHL. Refunds will be processed within 14 business days after Kenzo receives the return.

In terms of shipping, Kenzo.com offers several methods. Ground Shipping delivers in 3 to 5 business days. Second Day Shipping, which costs $15.00, delivers in 2 business days. Overnight Shipping, which costs $25.00, delivers the next business day. Orders are processed and shipped the same day if received and clear credit authorization by 12PM EST. Please note that Kenzo Paris cannot ship to PO boxes, and orders to PO boxes are subject to cancellation..

FAQ

About Kenzo.com Prices and Cost?

Kenzo.com is a popular online store that offers a wide range of products including designer clothing, sneakers, bags, and accessories for men, women, and kids. The prices vary depending on the product. For instance, the KENZO-PACE trainers for men are priced at $470. Other items such as the KENZO Kids' Logo Nep T-Shirt range from $79.00 – $86.00, the KENZO Lucky Tiger Oversize Cotton Graphic T-Shirt is priced at $205.00, and the KENZO Embroidered Tiger Nylon Backpack costs $470.00. There are also items like the KENZO Verdy Logo Cotton Judo Jacket which is priced at $1,070.00. Please note that these prices are subject to change and it's always best to check the website for the most current pricing information.

FAQ

What is the return policy on Kenzo.com?

Items purchased on Kenzo.com may be returned within 14 days of receipt. Only new, unworn items with their original labels and packaging will be eligible for a refund. To initiate a return, log the return online through the 'Orders' section of the Kenzo.com customer account, select the item to return and click on 'Initiate a Return'. A return confirmation e-mail will be received with a PDF attached containing a return note, a shipping label, and an invoice. The item should be placed in the original shipping box with the return label on the outside of the package. The parcel can be dropped off at the nearest DHL drop-off point or a pick-up from home can be scheduled by directly contacting DHL. Refunds will be processed within 14 business days after the return is received. A quality control will be performed to allow the reimbursement. For further information, the Terms & Conditions on Kenzo.com or the Customer Care team can be reached out to.

FAQ

What are the popular Kenzo perfumes?

Here are some popular Kenzo perfumes:

  • Kenzo Flower: This is a poetic scent inspired by the city's vibrant nature. It unfolds like a flower in the urban landscape, with notes of Bulgarian rose, violet, and vanilla, complemented by a powdery opoponax base. It's a contemporary classic that captures the essence of femininity and the resilience of nature.
  • Kenzo Pour Homme EDT Spray: This is a revolutionary scent that embodies the spirit of the modern man. With its bold marine notes combined with a heart of sage and nutmeg, it finishes on a sophisticated base of musk and cedarwood. This fragrance is an ode to freedom, adventure, and the exploration of the unknown.
  • Kenzo Men's L'eau EDT Spray: This is a fresh and vibrant scent. It opens with zesty top notes of yuzu and bitter orange, which are seamlessly blended with water mint and lotus leaf in the heart, before settling into a base of green pepper and white musk. It's a perfect representation of purity and energy, designed for the man who is both serene and spirited.
  • Aqua Kenzo Homme: This is a fresh aquatic fragrance that invites you to dive into a deep, refreshing body of water. With dynamic top notes of pink pepper and apple, the scent flows into a heart of hazelnut leaf and aquatic accords, before settling into a sensual base of cedarwood and musk.
  • Jungle L’Elephant By Kenzo For Women: It features jasmine, ylang-ylang, lavender, and bergamot. The scent has a light, airy feeling and is very pleasant to wear. It will last for a long time and can be used as an everyday fragrance or if you want to gift a unique scent to someone special.
  • Kenzo Amour Kenzo For Women: This is a Floral Oriental fragrance for women by Kenzo. The top note is bergamot, mandarin orange, agarwood, and white tea. The heart features jasmine and neroli with rose absolute as a base. The finish has notes of benzoin, vanilla, and musk.
  • L’Eau Par Kenzo For Women: This was the first Kenzo fragrance that became an instant hit in the fashion industry and beauty world. It is a clean and crisp scent with a light touch of fruit, florals, and musk with top notes of peach, quince, and freesia. Middle notes are water lily, Muguet, rose, and lily of the valley, and the base notes are musk, sandalwood, and bergamot.
  • L’Eau By Kenzo For Men: This is the perfect scent for a man looking to make a confident, eye-catching first impression.

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